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FREQUENTLY ASKED QUESTIONS

Please read our FAQ section for details on our services!
For further information, send us an email or give us a call anytime!

All major Credit and Debit cards are accepted. We offer direct Zelle and Cashapp options as well!

Email us or call us for further assistance.

All State and County Correctional Facilities determine the amount of items each inmate can receive per package.  Federal Correctional Facilities can receive a maximum of 2 to 5 items per package.  Please be advised that our company will only ship the maximum of 5 magazines per package order to any prison facility.  

If you would like to send your family member more than 5 items, then you must place separate orders that will be shipped 3 days apart.   

(Please check the facilities shipping rules before ordering).  

We are not responsible for any packages that are rejected from the facility. 

If the package is returned within 5 business days of the delivery date, the inmate will receive a courtesy credit only.  This credit will be minus the initial shipping cost and minus our mandatory restocking fee of $3.00 per magazine returned. 

The rejected package must have a MANDATORY rejection letter from the prison mailroom officer (ONLY).  If the rejected magazines are not returned within the 5 business days allowed with the proper documentation from the prison, no credit will be given. 

PLEASE NOTE:   If the package we process and ship is rejected from a prison facility and returned back to our company without a rejection letter from the mailroom officer, you have the 2 options below:

(1)  You can repay the shipping cost to resend the package to the facility once again. 

(or) 

(2)  You can pay to reship the package out to a different address.

We issue no refunds of any kind.

(All Sales Are Final & No Refunds Of Any Kind Will Be Given)  

If a package arrives to a prison facility and the contents are claimed not to be what was ordered, the prison mail room officer must document this situation and write our company on prison letterhead stating that what arrived to the prison wasn’t accurate to the receipt.   

No exceptions.

All packages’ destination addresses provided are confirmed with The United States Postal Service.  Packages are shipped by priority mail with tracking information included.  

You are also sent this same tracking information to the email you provide during your online checkout.  

Once any United States Penitentiary scans and receives your package, the package is officially DELIVERED.  

(PLEASE NOTE):  All Correctional Facility mail rooms control if and when items are given to an inmate.  An inmates privilege to receive packages can be revoked at any time by the Correctional Facility.  (This is not our company’s responsibility).

If in any case an order by check was made and you did not receive your order, please send a picture of cashed check.

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